Biotage® 1-Point-Support™

Technical Support during COVID-19

With the growing challenges of the Coronavirus (COVID-19) we at Biotage remain dedicated to supporting you, our customer, and your business.

Biotage remains open for business and we are shipping product daily to meet your needs. We have taken the prudent step of moving our technical support personnel to work remotely in line with government requests.

We are still scheduling and making service calls and on-site visits on demand, where we have the possibility to do so in line with local restrictions. We have also added the ability to remotely assist our customers via online communication tools and we can, case-by-case, utilize video conferencing. In order to facilitate uptime we can also support customers by sending parts and supplying guidance for in-house repairs where appropriate. 

If you need to reach us you can submit a request with our specialist team either through email or by calling our 1-Point support team directly. 

Biotage 1-Point Support is ready to help you.

We are continually monitoring the guidance provided by the governments and the WHO, are adjusting our COVID-19 contingency plans as necessary to continue providing the same high level of service and support as always.

Smiling casual young man with headset using computer in a bright office

Europe

Support Tel: +46 18 56 59 11
Support Fax: + 46 18 56 57 11
eu-1-pointsupport@biotage.com

 

China

Tel: +86 21 68162810
Fax: +86 21 68162829
cn-1-pointsupport@biotage.com

Americas

Support Tel: +1 800 446 4752
Outside US: +1 704 654 4900
us-1-pointsupport@biotage.com

 

India

Tel: +91 11 45653772

india@biotage.com

Japan

Tel: +81 3 5627 3123
Fax: +81 3 5627 3121
jp-1-pointsupport@biotage.com

 

Korea

Tel: +82 31 706 8500
Fax:+82 31 706 8510
korea_info@biotage.com
kr-1-pointsupport@biotage.com